Shes the secretary not the principal consentrate on answering the phones not yelling at students..
Even though she doesn't achieve the highest rating, she is a nice woman, wee bit grumpy some days but theres those other days, when she gets a lil help from . .
Unfriendly? No way! Of the last 10 times I've gone to the office she was smiling, friendly and helpful 8 of those times. Sometimes she's not happy[off days] but for the most part she is.